Careers | ISSI Corp.

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Full time

Associate Customer Support

As a Customer Support Associate, you will be the friendly voice of our company, helping customers resolve issues and ensuring their satisfaction.

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Full time

Associate Customer Support

Handling inbound calls from policy members, provider and producers with the utmost care, requiring professional telephone etiquette and excellent listening and problem-solving skills
Ensure that all inquiries are resolved utilizing the designated systems and processes presented during the initial training period. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ensure that KPI’s agreed on service levels (SLAs) are met without sacrificing the quality of service provided
Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (i.e. Confidentiality, Anti-Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (i.e. HIPAA)
Attend training sessions and develop capabilities as required by the management

At least 2nd year college level (preferred but not required)
With a minimum of 2 years BPO/ Customer Service experience (preferred but not required)
Background in insurance / financial account is an advantage
With strong customer service skills
Excellent written and verbal communication skills

Nice to Have:

Background in insurance / financial account is an advantage
Willing to work in shifting schedules / night shift

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Full time

Recruitment Associate

As a recruitment associate, you'll ensure that organizations find and hire the best possible candidates for their open positions.

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Full time

Recruitment Associate

In charge of sourcing applicants in social media and other platforms
Manage and take lead in social media communication strategy
Attract & engage target groups of candidates
Screen qualification of candidates to match with job requirement/s
Maintain internal & external communication with search firms/headhunters to continuously enhance & improve talent search opportunities
Formulate a strategic talent acquisition framework and initiative
Perform end-to-end recruitment & selection process -- Sourcing, Scheduling, Initial Screening, Final Interview, Job Offer, and Onboarding
Organizing and filing HR related documents
Maintain confidentiality of all records

Bachelor's Degree in Psychology/Human Resource Management (preferred but not required)
Proficiency in communication
Possess a positive attitude and good leadership/people skills

Nice to Have:

Flexible and willing to work long hours when needed
Willing to work on shifting schedule
Willing to work in BGC, Taguig City

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Full time

Partner Service Development Representative

The Partner Service Development Representative is responsible for identifying, qualifying, and nurturing potential sales leads to generate qualified opportunities for the sales team.

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Full time

Partner Service Development Representative

Intake and triage of deal referrals
De-duplication and verification of deal referrals based on form input
Qualification of deal referrals via phone call / Zoom meetings to collect more information about the prospect's needs
Conversion of deal referrals into approved Opportunities based on qualification calls
Routing of opportunities to sales representatives

Graduate of any related courses
Fluency in written and spoken English
Proven track record of success in end-to-end sales engagements
Excellent interpersonal and communication skills
Experience in multi-product solution selling

Nice to Have:

Sales Methodology training
Business Analysis and Business case/ROI construction expertise
Ability to thrive in a fast-paced environment

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Full time

AI Operations Assistant

We are seeking a highly skilled and self-sufficient Remote AI Operations Assistant to join our team. In this role, you will be responsible for leveraging AI tools to streamline business operations and solve complex problems.

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Full time

AI Operations Assistant

Utilize Replit for AI code writing, Zapier for task automation, and Airtable as a database
Build and maintain systems to monitor real estate updates across the US, filtering and highlighting important information.
Compute data using LLMs and send out weekly newsletters
Handle various business tasks such as data entry and research
Think critically about business tasks and automate processes
Work independently and iteratively to overcome challenges

Technical background with proficiency in Python and experience with AI tools
Ability to configure technical systems, such as setting up an AWS development environment
Strong problem-solving skills, curiosity, and persistence
Self-sufficiency and the ability to work with minimal supervision, meeting once daily for updates

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

FAQs

Find answers to common questions and get the information you need quickly.
Explore our FAQs for helpful insights and solutions.

What is the hiring process at ISSI Corp?

Our hiring process typically includes an initial application review, skills assessment, interviews with the hiring manager and team members, and a final discussion of the offer. We aim to make the process transparent and efficient while ensuring we find the right match for both the candidate and ISSI Corp.

What training can I expect when joining ISSI Corp?

New team members receive comprehensive onboarding that includes company orientation, role-specific training, and industry knowledge development. Ongoing learning opportunities include skill enhancement workshops, certification programs, and leadership development initiatives.

Does ISSI Corp offer remote work opportunities?

While many of our positions require on-site presence due to the collaborative nature of our work and client requirements, we do offer flexible work arrangements where possible. Specific work arrangements are discussed during the interview process for each role.

What is the company culture like at ISSI Corp?

Our culture emphasizes collaboration, continuous improvement, and professional excellence while maintaining a supportive environment. We celebrate diversity of thought and background and foster an inclusive workplace where everyone can contribute their best work.

How does career advancement work at ISSI Corp?

We believe in promoting from within and providing clear career paths with defined milestones. Regular performance reviews, feedback sessions, and development plans help our team members advance their careers aligned with their goals and our company needs.

Unlock Your Potential in a Culture that Champions Excellence

Our Core Values

Uprightness & Propriety

Professionalism

Honesty

Ready to join our team?

Associate Customer Support

Recruitment Associate

Partner Service Development Representative

AI Operations Assistant

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FAQs